Azure Application Support

What we can do for you

Expert support for your application in Azure.

Who's it for?

If this sounds like you, you will benefit from a support package with 345 Technology: 

  • You have applications and core workloads running in Azure. 
  • You do not have an in-house capability to diagnose and fix all application issues, or there are some Azure technologies you need additional help to support with – especially messaging, APIs, data and workflow. 
  • You want to be able to call on additional help when you need it. 
  • Your internal teams would benefit from additional advice from a Microsoft Solutions Partner. 

Details

345 Technology’s Standard Support package: 

Setup: 

This typically takes 8 hours of activity to complete (for applications we have written – contact us to discuss 3rd party applications). 

  • Onboarding you onto our helpdesk system
  • Setting up support knowledge base
  • Setting up operator permissions and remote access so we can access and manage resources in your Azure environment
  • Training for your staff on how to get the best from your support (delivered via a Teams meeting)

 

Included: 

  • Assigned Technical Account Manager 
  • Packages starting from 10 hours’ support per month
  • Additional blocks of pre-booked hours can be arranged at a preferential price
  • Additional hours in a month can be purchased on-demand when needed (we will inform you before you incur a charge) 
  • No limit on number of tickets within your allocated support hours
  • Covers all applications within scope 
  • Standard office hours, 9-5 Monday to Friday

What we do...

This is what we’ll do:

  • Weekly proactive health checks:  every week we will log into your system and work through a checklist of health checks to make sure that everything is working properly.   
  • Incident response:  we will respond to any issue that arises with your applications, either from the monitoring we have in place or if you contact us.  We’ll triage and prioritise, and ensure the most important issues are resolved fastest.
  • Monthly reporting on incidents and issues: we will issue you with a short report every month to let you know what tickets have been raised, what’s been resolved, what’s open and any other issues you need to know about. 


What else?
 

The remaining time from your monthly allowance can always be put to good use!  We’ll discuss what’s most important for you so none of this is prescriptive, but generally our customers ask us to: 

  • Resolve any open support tickets. 
  • Improve the monitoring and alerting for your applications. 
  • Set up dashboards in Azure to make your applications more supportable. 
  • Work on bug fixes (for applications where we manage the code base). 
  • We check for technical debt and obsolescence – this could be components in the code or deprecated Azure services. 
  • As you have access to a Technical Account Manager, you can also call us for advice and assistance.  This doesn’t just have to be on the applications we’re managing – we’ll always try to help you whatever your enquiry. 

Further reading