Azure Application Support

This is what we’ll do:

• Weekly proactive health checks:  every week we will log into your system and work through a checklist of health checks to make sure that everything is working properly.   
• Incident response:  we will respond to any issue that arises with your applications, either from the monitoring we have in place or if you contact us.  We’ll triage and prioritise, and ensure the most important issues are resolved fastest.
• Monthly reporting on incidents and issues: we will issue you with a short report every month to let you know what tickets have been raised, what’s been resolved, what’s open and any other issues you need to know about. 

What else? 

The remaining time from your monthly allowance can always be put to good use!  We’ll discuss what’s most important for you so none of this is prescriptive, but generally our customers ask us to: 

• Resolve any open support tickets. 
• Improve the monitoring and alerting for your applications. 
• Set up dashboards in Azure to make your applications more supportable. 
• Work on bug fixes (for applications where we manage the code base). 
• We check for technical debt and obsolescence – this could be components in the code or deprecated Azure services. 

• As you have access to a Technical Account Manager, you can also call us for advice and assistance.  This doesn’t just have to be on the applications we’re managing – we’ll always try to help you whatever your enquiry.